Retention Marketing Services Agreement
Retention Marketing Services Agreement
Enclosed is your Retention Marketing Services Agreement for the Scale Plan at $9,500/month plus a one-time $6,000 install fee. Please read through the agreement carefully, complete your details, add your signature, and proceed to payment below. Once confirmed, you will hear from us within 60 minutes.
If you have any questions before signing, reply to the email this was sent from and we will respond the same day.
This Agreement is entered into as of the date of the final signature below between InboxShuttle LLC ("InboxShuttle", "we", "us") and the Client identified below ("Client", "you").
InboxShuttle agrees to provide the following retention marketing services under the selected plan:
Selected Plan: Scale Plan Monthly Fee: $9,500 One-Time Install Fee: $6,000
Scale Plan ($9,500/month): Everything in the Growth Plan as a full retention program with creative oversight. InboxShuttle provides 16 or more campaigns per month, weekly strategy syncs, a full flow program, multi-round polish with creative direction, and a structured A/B testing program.
The one-time install fee covers connecting the Client's store and email service provider to InboxShuttle's systems, the initial account audit, brand and voice configuration, and onboarding setup.
All Services are provided on a done-for-you basis. InboxShuttle retains full strategic and creative direction over execution unless otherwise agreed in writing. All campaigns are submitted to the Client for review and approval before sending; deliverables not responded to within the window in Section 4 are considered approved.
This Agreement begins on the Effective Date and continues on a month to month basis until terminated by either Party in accordance with Section 5. There is no long-term commitment.
Both Parties acknowledge that email retention marketing is a compounding strategy and that meaningful results typically require 60 to 90 days of consistent execution.
The first month's fee and the one-time install fee are due in full on the Effective Date, before any work commences. The subscription then renews automatically each month on the monthly anniversary of the Effective Date, and each renewal payment is due on that date.
Payment is processed via Stripe. The Client authorizes InboxShuttle to charge the payment method on file according to the schedule above.
If payment is not received within seven calendar days of the due date, InboxShuttle reserves the right to:
InboxShuttle will provide written notice of a late payment via email before pausing work.
All fees paid to InboxShuttle, including the one-time install fee, are non-refundable. InboxShuttle commits significant time, resources, and capacity to each client from the Effective Date. Refunds are not available for any reason once work has commenced.
InboxShuttle may adjust its fees with thirty days written notice to the Client. Any adjustment takes effect at the first monthly renewal following the notice period.
The Client agrees to:
The Client may terminate this Agreement at any time by providing written notice via email before the next monthly renewal date. Termination takes effect at the end of the current paid month. Work continues through the end of that paid month and no further fees are charged. Fees already paid are non-refundable in accordance with Section 3.3.
InboxShuttle may terminate this Agreement immediately if:
Either Party may terminate this Agreement for material breach if the breaching Party fails to cure the breach within 14 calendar days of receiving written notice.
Upon termination, InboxShuttle will provide the Client with all completed work product produced up to the termination date. All flows, campaigns, and creative installed in the Client's email service provider remain in the Client's account. Work product paid for in full is the Client's property. Work product for which payment is outstanding remains the property of InboxShuttle until payment is received.
All email copy, email designs, SMS copy, and campaign creative produced by InboxShuttle specifically for the Client and paid for in full become the sole property of the Client upon receipt of full payment.
InboxShuttle retains full ownership of its proprietary systems and software (including the Shuttle System), strategies, frameworks, segmentation logic, flow architecture, testing methodologies, SOPs, and operational processes. The Client may not share, reproduce, or sell InboxShuttle's methodology to any third party. This clause survives termination.
The Client grants InboxShuttle a limited, non-exclusive license to use the Client's brand assets and store data solely for the purpose of delivering the Services. This license terminates upon the end of this Agreement.
InboxShuttle may reference the Client's brand name and results data in its own marketing materials with the Client's prior written approval.
If, after 90 calendar days of full execution of this Agreement, the Client has not experienced meaningful and measurable progress in email-attributed revenue, InboxShuttle will continue providing Services at no additional cost until that progress is achieved. This guarantee applies only when all Client obligations in Section 4 have been fulfilled throughout the engagement.
This guarantee does not constitute a guarantee of specific revenue figures. Email performance is influenced by factors outside InboxShuttle's control including product quality, pricing, customer service, website conversion rate, and market conditions.
InboxShuttle agrees to keep all Client business information strictly confidential including revenue figures, customer data, product strategies, marketing plans, and financial information. InboxShuttle will not share this information with any third party except as required to deliver the Services.
The Client agrees to keep all InboxShuttle processes, pricing structures, team information, internal systems, strategies, and methodologies confidential and will not share or disclose this information to any third party.
Confidentiality obligations survive termination of this Agreement for a period of two years from the termination date.
InboxShuttle's total liability to the Client for any claim arising under or related to this Agreement will not exceed the total fees paid by the Client in the three months immediately preceding the claim. InboxShuttle is not liable for any indirect, incidental, consequential, or punitive damages including lost profits, lost revenue, or loss of business opportunity.
InboxShuttle operates as an independent contractor. Nothing in this Agreement creates an employment relationship, partnership, joint venture, or agency relationship between the Parties.
During the term of this Agreement and for twelve months following its termination, the Client agrees not to directly solicit, recruit, or hire any InboxShuttle employee, contractor, or team member who was involved in delivering the Services, without prior written consent.
In the event of a dispute, the Parties agree to first attempt resolution through good faith negotiation for fourteen calendar days following written notice. If negotiation fails, the Parties agree to submit to binding arbitration under the rules of the American Arbitration Association in Florida. The prevailing Party is entitled to recover reasonable legal fees and costs.
Governing Law: The laws of the State of Florida.
Entire Agreement: This Agreement supersedes all prior negotiations, representations, and agreements.
Amendments: Any amendment must be made in writing and signed by both Parties.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
Notices: All notices must be delivered in writing via email and are effective upon confirmed receipt.
Force Majeure: Neither Party is liable for delays resulting from causes beyond their reasonable control.
Both parties must sign for this agreement to be legally binding. InboxShuttle has pre-authorized this agreement. Your signature below constitutes your acceptance of all terms above.
Once you click below you will be taken to a secure Stripe checkout page to complete your first payment: your first month plus the one-time install fee. Your subscription begins immediately upon payment confirmation.
Scale Plan · $9,500.00 / month + $6,000.00 one-time install