Retention Marketing Services AgreementRetention Marketing Services AgreementEnclosed is your Retention Marketing Services Agreement for the Scale Plan. Read it through, complete your details, add your signature, and continue to payment below. Your onboarding starts the moment payment confirms.
The button below charges your first month together with your one-time setup fee of $7,000, which covers building your flows for the first time.
If you have a question before signing, reply to the email this came from and you will hear back the same day.
This Retention Marketing Services Agreement (the "Agreement") is between InboxShuttle LLC ("InboxShuttle", "we", "us") and the business named in the signature block below (the "Client", "you"), each a "Party". It takes effect on the date the Client signs it and InboxShuttle receives the Client’s first monthly payment (the "Effective Date"). InboxShuttle accepts this Agreement by accepting that payment.
Selected Plan: Scale Plan Monthly Fee: $12,500
InboxShuttle provides the full Shuttle System, installed and running, on a done-for-you basis. The Scale Plan includes:
Setup is charged separately from the monthly fee. The monthly fee covers ongoing management of the Services listed above. Building the Client’s lifecycle flows for the first time, connecting the store and email service provider, the initial account audit, and brand and voice configuration are one-time setup work, charged as a one-time setup fee of $7,000.
InboxShuttle retains strategic and creative direction over execution unless otherwise agreed in writing. All campaigns are submitted to the Client for review and approval before sending. Deliverables not responded to within the window in Section 4 are considered approved.
This Agreement begins on the Effective Date and continues month to month until terminated by either Party under Section 5. There is no long-term commitment.
Both Parties acknowledge that email retention marketing is a compounding strategy and that meaningful results typically require 60 to 90 days of consistent execution.
The first month’s fee of $12,500 and the one-time setup fee of $7,000 are due in full on the Effective Date and are charged together at checkout, before any work commences. The subscription then renews automatically each month on the monthly anniversary of the Effective Date, and each renewal payment of $12,500 is due on that date.
InboxShuttle may waive or reduce the setup fee at its discretion. A waiver or reduction applies only when confirmed by InboxShuttle in writing or applied at checkout through a discount code issued by InboxShuttle, and it does not change the monthly fee.
Payment is processed via Stripe. The Client authorizes InboxShuttle to charge the payment method on file according to the schedule above.
If payment is not received within seven calendar days of the due date, InboxShuttle reserves the right to:
InboxShuttle will provide written notice of a late payment by email before pausing work. Live flows already installed in the Client’s account will not be deactivated during a payment pause.
All fees paid to InboxShuttle are non-refundable. InboxShuttle commits significant time, resources, and capacity to each client from the Effective Date. Refunds are not available once work has commenced.
InboxShuttle may adjust its fees with thirty days written notice. Any adjustment takes effect at the first monthly renewal following the notice period.
The Client agrees to:
The Client may terminate at any time by written notice by email received at least seven calendar days before the next monthly renewal date. Termination takes effect at the end of the current paid month, work continues until then, and no further fees are charged. Notice received less than seven calendar days before a renewal date takes effect at the end of the following paid month. Fees already paid are non-refundable under Section 3.3.
InboxShuttle may terminate immediately if:
Either Party may terminate for material breach if the breaching Party fails to cure within 14 calendar days of written notice.
On termination, InboxShuttle provides all completed work product produced up to the termination date. All flows, campaigns, and creative installed in the Client’s email service provider remain in the Client’s account. Work product paid for in full is the Client’s property. Work product for which payment is outstanding remains the property of InboxShuttle until payment is received.
All email copy, email designs, SMS copy, and campaign creative produced by InboxShuttle specifically for the Client and paid for in full become the sole property of the Client on receipt of full payment.
InboxShuttle retains full ownership of its proprietary systems and software (including the Shuttle System), strategies, frameworks, segmentation logic, flow architecture, testing methodologies, SOPs, and operational processes. The Client may not share, reproduce, or sell InboxShuttle’s methodology to any third party. This clause survives termination.
The Client grants InboxShuttle a limited, non-exclusive license to use the Client’s brand assets and store data solely to deliver the Services. This license terminates at the end of this Agreement.
InboxShuttle may reference the Client’s brand name and results data in its own marketing materials with the Client’s prior written approval.
When setup is complete, InboxShuttle records the Client’s email-attributed revenue, as reported by the Client’s email service provider, and confirms that figure to the Client in writing (the "Baseline"). Where the Client has at least twelve months of email revenue history, the Baseline is the same 90-day period one year before the Guarantee Period in Section 7.2, so seasonal peaks are compared like for like. Otherwise, the Baseline is the 90 calendar days before the Effective Date. If the Client has no email revenue history, the Baseline is zero.
If the Client’s email-attributed revenue for the first 90 calendar days after setup is complete (the "Guarantee Period"), measured the same way, does not exceed the Baseline, InboxShuttle will provide the Services for one additional month without charging the monthly fee.
This guarantee applies only where the Client has met all of its obligations in Section 4 throughout the engagement and has no overdue balance. It does not apply to the one-time setup fee.
This guarantee is not a guarantee of specific revenue figures. Email performance is influenced by factors outside InboxShuttle’s control including product quality, pricing, customer service, website conversion rate, and market conditions.
InboxShuttle will keep all Client business information strictly confidential including revenue figures, customer data, product strategies, marketing plans, and financial information, and will not share it with any third party except as required to deliver the Services, including through the service providers described in Section 14.3.
The Client will keep all InboxShuttle processes, pricing structures, team information, internal systems, strategies, and methodologies confidential and will not disclose them to any third party.
Confidentiality obligations survive termination for two years from the termination date.
InboxShuttle’s total liability for any claim arising under or related to this Agreement will not exceed the total fees paid by the Client in the three months immediately preceding the claim. InboxShuttle is not liable for indirect, incidental, consequential, or punitive damages including lost profits, lost revenue, or loss of business opportunity.
InboxShuttle operates as an independent contractor. Nothing in this Agreement creates an employment relationship, partnership, joint venture, or agency relationship between the Parties.
During the term and for twelve months following termination, the Client agrees not to directly solicit, recruit, or hire any InboxShuttle employee, contractor, or team member involved in delivering the Services, without prior written consent.
In a dispute, the Parties will first attempt resolution through good faith negotiation for fourteen calendar days following written notice. If negotiation fails, the Parties agree to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in Pinellas County, Florida. Either Party may instead bring a claim that falls within the limits of small claims court. The prevailing Party is entitled to recover reasonable legal fees and costs.
The Client agrees to raise any billing dispute with InboxShuttle under this Section before disputing a charge with its bank or card issuer.
The Client represents and warrants that every email address and phone number it provides to InboxShuttle, or that is collected through the Client’s store, forms, or accounts, was collected with the consent required by applicable law, including the CAN-SPAM Act, the Telephone Consumer Protection Act, and applicable state and international privacy laws, and that the Client keeps records of that consent.
Where the Services include SMS, the Client is responsible for obtaining and keeping records of each recipient’s prior express written consent, for honoring opt-out requests, and for its SMS program complying with carrier requirements and applicable law. InboxShuttle sends SMS only to audiences the Client has approved.
The Client is responsible for the accuracy and lawfulness of its products, offers, pricing, and any claims or content it supplies or approves.
InboxShuttle will include the unsubscribe and sender identification elements that applicable email law requires in the campaigns and flows it builds.
InboxShuttle accesses the Client’s customer data only to deliver the Services and on the Client’s instructions. InboxShuttle does not sell Client customer data or use it for any other purpose.
InboxShuttle uses reasonable administrative and technical safeguards to protect Client data in its control, and will notify the Client without undue delay after becoming aware of any unauthorized access to it.
InboxShuttle uses third-party software and service providers to deliver the Services, which may include artificial intelligence tools. InboxShuttle uses only providers bound by confidentiality and data protection obligations, and will not knowingly allow Client customer personal data to be used to train AI models made available to the public.
Within 30 days after termination, InboxShuttle removes its own user access to the Client’s accounts and deletes or returns any Client customer data in its possession, except where the law requires it to be kept.
If applicable law requires a separate data processing agreement, InboxShuttle will enter into one on reasonable terms at the Client’s request.
The Client will defend, indemnify, and hold harmless InboxShuttle and its owners, employees, and contractors against third-party claims, fines, and penalties arising from the Client’s contact lists or the consent behind them, the Client’s products, offers, or content, or the Client’s breach of Section 13.
InboxShuttle will defend, indemnify, and hold harmless the Client against third-party claims arising from InboxShuttle’s gross negligence or willful misconduct, or from materials created by InboxShuttle infringing a third party’s intellectual property. InboxShuttle’s obligations under this Section are subject to Section 9.
Governing Law: The laws of the State of Florida.
Entire Agreement: This Agreement supersedes all prior negotiations, representations, and agreements.
Amendments: Any amendment must be in writing and signed by both Parties.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
Waiver: Failure to enforce any provision does not waive the right to enforce it later.
Notices: Notices must be sent by email: to InboxShuttle at info@inboxshuttle.com, and to the Client at the email address in the signature block, or to another address a Party gives in writing. A notice is effective when sent, unless the sender receives a delivery failure.
Force Majeure: Neither Party is liable for delays resulting from causes beyond their reasonable control.
Electronic Signatures: This Agreement may be signed electronically. Electronic signatures and electronic records of this Agreement have the same legal effect as handwritten signatures and paper originals.
Authority: The individual signing on behalf of the Client represents that they are authorized to enter into this Agreement for the Client and to bind the Client to its terms.
Assignment: Neither Party may assign this Agreement without the other Party’s written consent, except to a successor in a merger or a sale of substantially all of its business.
Survival: Sections 3 (for amounts owed), 6, 8, 9, 11, 12, 14.4, 15, and 16 survive termination.
Your signature below is your acceptance of every term above. InboxShuttle accepts the agreement when your first payment is received, and a copy of the signed agreement is emailed to you.
You will be taken to a secure Stripe checkout to pay your first month. Your subscription and your onboarding both begin the moment payment confirms.
Scale Plan · $12,500.00 per monthSecured by Stripe. Your card details are never stored by InboxShuttle.