Legal
InboxShuttle ("we", "us", or "our") operates the website inboxshuttle.com.
By accessing this website or submitting an application to work with InboxShuttle, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website or submit an application.
These Terms apply to all visitors, applicants, and clients of InboxShuttle.
You agree to use this website only for lawful purposes and in accordance with these Terms.
You may not:
All website content, including text, branding, design, and graphics, is the property of InboxShuttle unless otherwise stated.
InboxShuttle provides email and SMS retention marketing services for ecommerce brands.
Submitting an application through this website does not create a client relationship or guarantee services. All engagements are subject to availability, mutual agreement, and execution of a separate service agreement prior to the start of work.
The specific scope of services, deliverables, timelines, and pricing will be defined in that agreement.
All InboxShuttle service plans require a minimum 3-month commitment.
Retention marketing systems require time to build, test, and optimize. Short engagements rarely produce meaningful results, and we work only with clients where we believe we can create meaningful impact.
Client engagements are billed on a recurring monthly basis.
Payments are processed through third-party payment providers such as Stripe. By entering into a service agreement with InboxShuttle, you authorize us to charge your payment method on file for the agreed monthly retainer.
All fees are stated in US dollars. Clients are responsible for any applicable taxes.
If payment is not received within 7 days of the due date, we reserve the right to pause active work until the account is brought current.
Either party may terminate the engagement by providing 30 days written notice after the initial 3-month commitment period has been completed.
Notice must be sent via email to [email protected].
Fees paid for completed work are non-refundable. If cancellation occurs mid-billing cycle, no refund will be issued for that period.
Upon receipt of full payment for services performed, the client owns the final creative work product produced specifically for them, including email copy, designs, and campaign assets.
InboxShuttle retains ownership of its internal processes, frameworks, methodologies, and proprietary systems used to deliver services.
Unless otherwise requested in writing, InboxShuttle may reference a client's brand name or logo for portfolio, case study, or promotional purposes.
To deliver services effectively, clients agree to:
InboxShuttle is not responsible for delays caused by lack of access, delayed approvals, or incomplete information.
InboxShuttle provides strategic and executional services but does not guarantee specific revenue outcomes, open rates, conversion rates, or other performance metrics.
Email and SMS marketing results depend on many factors outside our control, including market conditions, product quality, customer demand, list health, and platform algorithm changes.
References to "predictable revenue" or "compounding growth" reflect the strategic objectives clients typically work toward and should not be interpreted as guarantees of specific results.
Both parties agree to maintain the confidentiality of any non-public information shared during the course of an engagement, including business data, marketing strategies, and financial information.
This obligation survives termination of the engagement.
You agree to indemnify and hold harmless InboxShuttle from any claims, damages, losses, or liabilities arising from your use of our services, including but not limited to violations of applicable marketing laws, platform policies, or third-party rights.
To the maximum extent permitted by law, InboxShuttle shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to our services.
Our total liability for any claim arising out of an engagement shall not exceed the total fees paid to InboxShuttle during the 30 days preceding the claim.
InboxShuttle shall not be held liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to platform outages, service provider disruptions, natural disasters, or governmental actions.
These Terms of Service shall be governed by the laws of the State of [Your State], United States, without regard to conflict of law principles.
Any disputes arising under these terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be submitted to binding arbitration in accordance with applicable arbitration rules.
We may update these Terms of Service from time to time. When we do, we will update the "Last updated" date at the top of this page.
Continued use of the website or services after any updates constitutes acceptance of the revised Terms.