Terms of Service

Agreement to Terms

InboxShuttle (“we”, “us”, or “our”) operates the website inboxshuttle.com.

By accessing this website or submitting an application to work with InboxShuttle, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website or submit an application.

These Terms apply to all visitors, applicants, and clients of InboxShuttle.

Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

• Attempt to gain unauthorized access to the site or its systems
• Use the website for fraudulent or unlawful activities
• Copy, reproduce, or distribute website content without permission

All website content, including text, branding, design, and graphics, is the property of InboxShuttle unless otherwise stated.

Services

InboxShuttle provides email and SMS retention marketing services for ecommerce brands.

Submitting an application through this website does not create a client relationship or guarantee services. All engagements are subject to availability, mutual agreement, and execution of a separate service agreement prior to the start of work.

The specific scope of services, deliverables, timelines, and pricing will be defined in that agreement. Where these Terms and a signed service agreement differ, the signed agreement governs.

Term and Commitment

Engagements run month to month. There is no minimum term and no long-term commitment.

Retention marketing is a compounding strategy, and meaningful, measurable progress typically takes 60 to 90 days of consistent execution. That is a description of how the work behaves, not a contractual lock-in.

Payment

Client engagements are billed on a recurring monthly basis, charged on the monthly anniversary of the engagement start date.

A one-time setup fee applies in addition to the monthly fee. It covers building your lifecycle flows for the first time, the initial account audit, connecting your store and email service provider, and brand and voice configuration. It is quoted in writing and agreed before work begins, and is invoiced separately from the monthly fee.

Payments are processed through third-party payment providers such as Stripe. By entering into a service agreement with InboxShuttle, you authorize us to charge your payment method on file for the agreed monthly fee.

All fees are stated in US dollars. Clients are responsible for any applicable taxes.

If payment is not received within 7 days of the due date, we reserve the right to pause active work until the account is brought current.

Cancellation

You may cancel at any time by written notice by email, sent before your next monthly renewal date. Cancellation takes effect at the end of the current paid month. Work continues through the end of that month and no further fees are charged.

Notice must be sent to info@inboxshuttle.com.

Fees already paid are non-refundable. If cancellation occurs mid-billing cycle, no refund is issued for that period.

Intellectual Property

Upon receipt of full payment for services performed, the client owns the final creative work product produced specifically for them, including email copy, designs, and campaign assets.

InboxShuttle retains ownership of its internal processes, frameworks, methodologies, and proprietary systems used to deliver services.

Unless otherwise requested in writing, InboxShuttle may reference a client’s brand name or logo for portfolio, case study, or promotional purposes.

Client Responsibilities

To deliver services effectively, clients agree to:

• Provide access to necessary platforms, accounts, and data
• Respond to requests for review or approval within a reasonable timeframe
• Ensure that their products, marketing claims, and communications comply with applicable laws and platform policies

InboxShuttle is not responsible for delays caused by lack of access, delayed approvals, or incomplete information.

Results Disclaimer

InboxShuttle provides strategic and executional services but does not guarantee specific revenue outcomes, open rates, conversion rates, or other performance metrics.

Email and SMS marketing results depend on many factors outside our control, including market conditions, product quality, customer demand, list health, and platform algorithm changes.

References to “predictable revenue”, or to retention compounding over time, describe the strategic objectives clients typically work toward and should not be interpreted as guarantees of specific results.

Signed service agreements may include a performance commitment. Where they do, the terms of that commitment are set out in the agreement itself and apply only where all client obligations under it have been met.

Confidentiality

Both parties agree to maintain the confidentiality of any non-public information shared during the course of an engagement, including business data, marketing strategies, and financial information.

This obligation survives termination of the engagement.

Indemnification

You agree to indemnify and hold harmless InboxShuttle from any claims, damages, losses, or liabilities arising from your use of our services, including but not limited to violations of applicable marketing laws, platform policies, or third-party rights.

Limitation of Liability

To the maximum extent permitted by law, InboxShuttle shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to our services.

Our total liability for any claim arising out of an engagement shall not exceed the total fees paid to InboxShuttle in the three months immediately preceding the claim.

Force Majeure

InboxShuttle shall not be held liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to platform outages, service provider disruptions, natural disasters, or governmental actions.

Governing Law

These Terms of Service shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any disputes arising under these terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be submitted to binding arbitration in accordance with applicable arbitration rules.

Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the “Last updated” date at the top of this page.

Continued use of the website or services after any updates constitutes acceptance of the revised Terms.